Insurance Claims

Straight Flight has seen all types of damaged aircraft over the decades. From the wrath of Mother Nature to an aircraft-off-field incident caused by a failed system, every repair project is unique in its own right – and customers should expect a repair process that is centered around technical repair data and replacement materials support. Having dealt with almost all of today’s active insurance carriers and third party aviation insurance claims administrators, we can assist in the unique questions arising with your claim. Please take a few moments to review the sub-pages below to better understand the process and lingo commonly used in our industry.

The claims process can have its fair share of hazards. Below are some of the more common mistakes the insured may encounter:

  • Thinking the insurance adjuster chooses the repair facility: It is the adjuster’s responsibility to select a facility that is qualified and submit a thorough estimate. But it is the insured’s decision as to which facility will repair the damaged aircraft. Ultimately, the best situation is when both the insured and the adjuster mutually agree on the same facility.
  • Not reading or understanding your insurance policy: There are many details in the policy that can affect a claim. As the insured, you must understand your policy and be aware of its limitations. It’s better to educate yourself now, than when you’re trying to process a claim.
  • Not paying attention to dates: An insurance company can deny coverage if your medical is expired or biennial review is not current. Another area is non-compliance with the aircraft maintenance program such as the airframe/propeller/engine – open A.D.s, expired ELT batteries, etc. This might seem minor, but it is a violation of the policy and your insurance claim could be denied.
  • Over-insuring your aircraft: At some point, you will not want your aircraft repaired – damaged beyond your comfort level. There have been many owners who were required to restore an aircraft that they preferred be a “Constructive Total Loss” (CTL) due to over-estimation of value. It is a good rule of thumb to insure your aircraft at a value equal to the market value of your equipment.
  • Under-insuring your aircraft: It can be quite frustrating when the insured discovers the aircraft will be a CTL when your expectation was repair. When the owner modifies or upgrades his/her aircraft a visit with the insured’s broker should be completed to verify correct coverage limits.